Position Details
- Status: Full-Time
- Shift: Days
- Pay Range: $26.18 - $34.03 / Hourly
- Shifts Per Pay Period: 10
- Shift Length: 8 Hour
- Facility: Community Health System - Corporate Offices (CHS)
Overview
**Remote Opportunity **
At Community Health System, we know that our ability to provide the highest level of care begins with our incredible staff. From unique supplemental and base benefits, to well-being resources, we are here to support you in every stage of life, and your career!
Community Health System is the region’s largest healthcare provider and includes three divisions: Community Medical Centers hospitals, Community Care Health and Community Provider Network. These three pillars of healthcare – hospitals, health insurance and physicians – work best when they work together.
Your Career at Community | Opportunity. Challenge. Growth.
Responsibilities
As a Help Desk Analyst I, you will serve as a technical first point of contact for computer system-related questions or problems — accurately documenting customer requests and effectively utilizing all resources to identify, troubleshoot, and resolve issues.
Qualifications
Education
- High School Diploma, High School Equivalency (HSE) or Completion of a CHS Approved Individualized Education Plan (IEP) Certificate required
Experience
- 6 months telephone Help Desk experience or experience assisting customers in resolving computer problems required
- Experienced in a formal call center or Help Desk phone Queuing system.
- Experience working with Incident Management Systems.
Schedule:
- Must be able to work any shift: days, swing, overnight, weekends, holidays
Disclaimer
• Pay ranges listed are an estimate and subject to change.
• If any bonuses are noted, they are only applicable to external hires meeting criteria.